In Mark’s profile in Multi Unit Franchisee Magazine, he talks about the importance of a good, supportive, hard working team. “The biggest thing as a Supercuts franchisee is that so much of our growth is dependent on operational structure and our ability to put people in place to run the stores.
We are only as good as our worst manager,” says Muscatello. “I could open 10 locations a year, but I don’t have the people or the management to operate them.”
